Privacy policy

Last updated: March 11, 2026

Phobia-archive manages this store and this website, including all information, content, features, tools, products, and related services, in order to provide you, as a customer, with a curated shopping experience (the “Services”). Phobia-archive is supported by Shopify, which allows us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

We encourage you to read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or rendered anonymous in such a way that it cannot be associated with you.

Depending on how you interact with the Services, where you live, and the extent permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact information, including:

  • name
  • address
  • billing address
  • shipping address
  • phone number
  • email address

Financial information, including:

  • credit or debit card numbers
  • financial account information
  • payment card details
  • transaction details
  • payment method
  • payment confirmation

Account information, including:

  • username
  • password
  • security questions
  • preferences and settings

Transaction information, including:

  • items viewed
  • products added to cart
  • products added to wishlist
  • purchased products
  • returns, exchanges, or cancellations
  • purchase history
  • Communications with us, including information you provide when contacting customer support.

Device information, including:

  • device used
  • browser
  • network connection
  • IP address
  • unique identifiers

Usage information, regarding how you interact with the Services, including:

  • when you use the Services
  • how you navigate the site
  • Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, for example when you:

  • create an account
  • visit or use the Services
  • communicate with us
  • voluntarily provide personal information

Automatically through the Services, for example:

  • via your device
  • when you use our products or services
  • through cookies and similar technologies
  • From our service providers, when we engage them to provide certain technologies or process data on our behalf.
  • From our partners or third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services, we may use your personal information for the following purposes:

Providing, personalizing, and improving the Services

We use your personal information to:

  • provide the Services to you
  • process payments
  • fulfill orders
  • remember your preferences
  • send notifications related to your account
  • manage purchases, returns, and exchanges
  • create and manage your account
  • organize shipments
  • facilitate returns and exchanges
  • allow you to post reviews
  • create a personalized shopping experience, e.g., by suggesting products based on your purchases

Marketing and advertising
We use your personal information for marketing purposes, such as to:

  • send you promotional communications via email, SMS, or mail
  • show you online advertising related to products or services
  • personalize ads based on your purchases or site activity
  • Security and fraud prevention
    We use personal information to:
  • authenticate your account
  • ensure secure payments
  • detect and investigate fraudulent or illegal activity
  • protect public safety
  • protect our services

If you create an account, you are responsible for keeping your credentials secure. We advise you not to share your username or password with others.

Communications with You

We use your personal information to:

  • provide customer support
  • respond to your inquiries
  • maintain the business relationship with you

Legal Reasons

We may use your personal information to:

  • comply with legal obligations
  • respond to requests from authorities
  • participate in legal proceedings
  • enforce our terms or policies

How We Disclose Personal Information

In certain circumstances, we may share your personal information with third parties, for example:

  • with Shopify, service providers, and technology partners operating on our behalf (IT management, payments, data analysis, customer support, cloud, shipping)
  • with marketing and advertising partners
  • when you authorize us to share information with third parties
  • with affiliated companies in our group
  • in the event of corporate transactions, such as mergers or bankruptcies
  • to comply with legal obligations

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.

The information you provide may be shared with Shopify and third parties, including those located in other countries.

For more information, you can consult the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security policies of such sites.

Information shared on public platforms or social media may be visible to other users.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children.

If you are the parent or guardian of a child who has provided us with personal information, you can contact us to request its deletion.

Data Security and Retention

No security system is completely secure. We cannot guarantee absolute security during data transmission.

We retain personal data for as long as necessary to:

  • maintain your account
  • provide the Services
  • comply with legal obligations
  • resolve disputes
  • enforce contracts or policies

Your Rights

Depending on the country where you reside, you may have certain rights regarding your personal data:

  • Right of access
  • Right to deletion
  • Right to rectification
  • Right to data portability
  • Right to object to the sale or sharing of data for targeted advertising

You can exercise these rights by contacting us using the details below.

If you live in the United Kingdom or the European Economic Area, you may also have the right to:

  • object to processing
  • restrict processing
  • withdraw consent

Complaints

If you have complaints about how we process your personal data, you can contact us. You also have the right to file a complaint with the relevant data protection authority.

International Transfers

Your personal information may be transferred and processed in countries different from yours.

If we transfer data outside the European Economic Area or the United Kingdom, we will use standard contractual clauses from the European Commission or equivalent mechanisms.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be published on this website with the updated date.

Contact

For questions about this Privacy Policy or our data processing practices, you can contact us:

Email: phobia-archive@aeffelab.com

Address: Via Capestrano 10, Chieti, CH, 66100, Italy

Under applicable data protection laws, we are the data controller of your personal data.