Order Processing

The total amount transactions made is charged at the time of order processing when you use a card. Once the purchase has been made, we will send you a summary email with the order number assigned. If you want to track the package please click here.

Pre Order means orders for those items visible online that are not yet available in our warehouses and whose delivery date is expected in the following weeks or months. visionofsuper.com is not responsible for delays, cancellations or variations of pre-ordered products or for any changes during production. Orders with pre-order items are shipped when the goods are available. The availability date indicated online reflects the delivery window indicated by suppliers.

Customers who have received a Discount Code via newsletters, social networks or on compliant promotional websites, can enter the code during the purchase order in the checkout. Each code has a valid start and end date which limits its use and cannot be extended. In addition, the promotions of gift items conveyed on social networks are always subject to limitations, as they are available while stocks last and/or the date indicated.

Customers are advised that shipping delays may occur during promotions and sales. visionofsuper.com cannot be held responsible for delays in shipments caused by weather conditions, customs controls or other circumstances beyond the control of visionofsuper.com. In the event that the customer provides us with their wrong shipping address and the courier does not give us the possibility to change it because the shipping label has already been created, the customer will have to pay for a new shipment plus the related associated storage services ( if any). If the customer does not appear to be present during the default steps carried out by the courier and/or continues to not respond to the notices left by the courier and/or by visionofsuper.com, the package will be placed in storage by the partner courier and will therefore applied an extra cost for the service. This price will be charged to the customer (we will not be aware of the price until it is communicated to us by the partner courier), who will then have to pay it on delivery directly to the driver (in the event that the goods are accepted by the customer and then delivered) otherwise it will be deducted during the refund phase (in the event that the goods were refused and therefore not delivered). Finally, if the customer deny the delivery, we will make a new return shipment which will always be at his expense in order to be able to return the goods to the warehouse. The cost of the new shipment will be € 10.